Job Description

Payrate: $19.00 - $23.00/hr.

Responsibilities:

• The incumbent will work within the Court Order Compliance group. Please note this is a high-volume environment
• Job function includes data entry of legal process into our workflow management system, answering high volume calls and distributing voicemail messages.
• Confidentiality and attention detail are a must. We want this person to work independently and be able to solve problem issues. Utilize sound judgement.
• Communicate with the law enforcement community regarding life threatening situations 24x7x365 by answering calls, authenticating the caller in order to provide law enforcement with the customer records needed for the high priority emergent matters
• Ensure that all cases are correctly documented and managed end to end in compliance with all applicable laws and company procedures.
• An understanding of, and willingness to learn about, basic legal concepts, terminology, principles, and procedures
• Entering customer and account data from source documents within time limits by following policies and procedures and reporting needed changes
• Compiling, verifying accuracy and sorting information to prepare source data for computer entry
• Reviewing data for deficiencies or errors, correcting any incompatibility and checking output
• Resolves deficiencies by using standard procedures or returning incomplete documents to the team lead/supervisor for resolution
• The ability to work independently
• Accuracy and Attention to detail
• Customer Service experience plus
• Proficient typing and transcription

Skills:

• Computer and technical skills
• Organizational and time management abilities
• Strong Communication Skills (written and verbal)
• Commitment to working as part of a team
• Demonstrate sound decision making and understanding when a matter needs to be escalated /referred to management to achieve the best possible outcome for all parties.

Pay Transparency: The typical base pay for this role across the U.S. is: $19.00 - $23.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.

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Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human based decision making in employment decisions. By applying for this position, you agree to Aditi’s use of AI technology, including calls from an AI Voice Recruiter.

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